Absolutely no sales involved. Telephone Interviewers contact respondents by telephone and ask questions while accurately recording answers using a specially designed computer program which will lead them through the survey. All information gathered during interviewing (including phone numbers and respondent characteristics) must be kept confidential.
Field Interviewers either (a) conduct face to face interviews that are scheduled by CMOR or (b) conduct intercept studies in which you would approach an individual in the field and ask them to complete a survey (ex. At a sports venue). Field Interviewers accurately record answers using a specially designed computer program which will lead them through the survey. All information gathered during interviewing must be kept confidential.
This position is responsible for managing a successful and cohesive call center team of between 30 and 50 employees, balancing the achievement of highly productive and quality performance. Supervisors have 2 main responsibilities: Motivating and coaching the team and overseeing the success of the nightly sessions. Supervisors motivate the team while ensuring that all policies and procedures are followed.
Education/Training/Experience: Bachelor's Degree or 5+ years leadership experience