Developmental Disability Boards

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Service Satisfaction Studies

What do individuals who receive services and their families think of your agency? What could be done to improve services and supports and satisfaction of those receiving services?

Image & Awareness Studies

Does the community know your agency, what you do and your value to the community? How are your agency, messages and marketing efforts perceived and received in the community?

Levy Related Studies

Does the community support your levy request? What information do undecided voters need to vote for your request? Do your levy campaign materials connect with your intended audience?

Service Satisfaction Surveys

Monthly Service Satisfaction Surveys

Service Highlights

Organizations conduct Service Satisfaction Studies to identify:

• What do individuals who receive services and their families think of your agency?
• What could be done to improve services and supports and satisfaction of those receiving services?

CMOR has extensive experience working with organizations to identify both the focus and goals of the project to meet the information needs of the organization

The Monthly Satisfaction Study consists of a survey of both parents and guardians of individuals receiving services and Individuals Receiving Services. Each month a small sample of individuals receiving services as well as parents and guardians will be given a short survey. Monthly results will be tracked on an on-line dashboard which can be accessed at any time. At the end of the year, a full report with composite results for the year will be generated.